Shipping Information
SHIPPING TO OVER 200 COUNTRIES
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
LOST/MISSING PACKAGES
DOLCEBEAR are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility for the original order that was made for you at no charge.
CUSTOMS
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
SHIPPING TIME
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
| UK | 7-12 days |
| USA | 8-14 days |
| Australia & New Zealand | 8-15 days |
| Canada & Europe | 7-11 days |
| Central & South America | 8-20 days |
Max delivery time – 20 business days.
- This doesn’t include our 1-3 day processing time.
- Excluding weekends
- All shipping times exclude clearance/customs delays
TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.
For some shipping companies, it takes 1-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Need some Help ? Your questions answered!
What payment methods do you accept
We accept payments via credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment methods
How can I track my order
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.
You can also track your order through this link TrackMyOrder
What is your return/exchange policy
Returns & Refunds
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.
If you are unsatisfied with your order – please contact our support and we will do our best to help you out!
Customers will be responsible for paying return shipping costs.
We do not issue the refund if:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.
How long will it take for my order to arrive
Location Estimated Shipping Time
- UK : 7-12days
- USA: 7-12 days
- Australia & New Zealand : 7-11 days
- Canada , Europe : 7-11 days
- Central & South America : 7-15 days
Can I cancel or modify my order after it's been placed
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
How can I contact customer support
Email us at - info@dolcebears.co.uk
We'd love to hear from you! Whether you have a question about our products, need assistance with your order, or just want to share your feedback, don't hesitate to reach out. Our friendly customer support team is here to help you every step of the way. Contact us today and let us make your shopping experience extraordinary!
Do you offer international shipping
SHIPPING TO OVER 200 COUNTRIES
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How long does it take for the straightener to fully charge
This product takes 2.5-3h to charge and approximately 35-60min to use. It depends on the temperature you are using and the heating rate is around 1 minute
Does the hair straightener come with a USB charger included
This product comes with a USB charging cable included